FREE SHIPPING and FREE RETURNS
1 People always provide FREE standard shipping on ALL orders no minimums or exclusions!
FREE 365 DAY RETURNS
Return shipping from anywhere in Europe, USA, Indonesia, Singapore, Malaysia, Australia and New Zealand, is always FREE. If you are not 100% satisfied with your purchase from 1 People, you can return your qualifying item(s) for a full refund within 365 days of purchase with no catches or exceptions!
Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
Click here to start your easy self-service return, or contact us.
If you have received defective, damaged or incorrect merchandise, please contact us directly.
In the interests of hygiene, we do not offer refunds on underwear and Face masks.
In the interests of hygiene, we do not offer refunds on swimwear if the hygiene seal has been removed or the product’s quality is unsatisfactory.
PROCESS
After filling the form or contacting us for the return, we will send an email with a free return label. The item(s) needs to be packed in the box as you received it and wrapped to protect it. Print the return label and attach it on the top of the return package.
Request you to drop the package at the nearest shipping centre as mentioned on the label.
For customers located in Indonesia, we will arrange the pick up of goods for return, as per the mentioned address by customers across Indonesia.
Refund
Once we receive your qualifying return and approve your refund, 1 People will credit your original method of payment. Depending on your financial institution, please allow an additional 2 to 10 business days for the credit to post to your bank or credit card account. In regards to payment using foreign currency (except EURO), the refund will be credited using the conversion rate applicable on the day of the refund.
EXCHANGES
You also have the option to exchange items instead of returning it for a refund. Select an item to exchange and contact us to initiate your exchange. You will be provided with the instructions and terms that apply. Please note that if you process an exchange as stated, there may be up to 1 hour waiting period before you can request to exchange another item from the same order and our Customer Loyalty Team will be subject to the same waiting period.
We just require the original item be returned in its original condition and packaging within 365 days of the date of your exchange (1People will provide a free return label). The method of exchange by e-Gift Card is determined by t
Questions? Contact us – the 1 People, Customer Loyalty Team, is available 24 hours a day, 365 days a year!
For further inquiries, you can reach us at [email protected] or call us during office hour at +62 361-847-5826 (9 am - 5 pm GMT+8) or by Whatsapp : +62 8151 0501 900