Return and Refund Policy of 1 People Webstore in Indonesia


We hope that you are pleased with your purchase, however, if you are unhappy with a product, we will happily give you a full refund, swap the size or change colour within 365 days. Below is our terms and conditions applicable for our refund policy:

1. Please return the product in re-salable condition including all the barcode tags intact. If we find that the product has been returned to us not in a resalable condition, we reserve the right to refuse a refund on the item.

2. In the interests of hygiene we do not offer refunds on swimwear and underwear if the hygiene seal has been removed or the product’s quality is unsatisfactory.

3. Spare us three days upon receiving the return product to check the eligibility for refund.

4. In terms of refund method, the refund will be credited to the original payment method you were using when purchasing the item. If you bought an item using a coupon or a gift card, we will issue another gift card for you in lieu with the amount you used to purchase the item. Please inform us about the payment details during our communication through our available contact details.

5. In regards to payment using foreign currency (except EURO), the refund will be credited using the conversion rate applicable on the day of the refund.

6. The shipping cost to return an item will be covered by 1 People. Please find the information about the return procedures below. If you need to make a return please Contact Us.

7. The refund will be processed within a maximum of 14 business days after we receive the returned product, providing that the product meets the refund criteria. We will send a confirmation email to your registered email or member’s account.

For further inquiries, please Contact Us.