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Return and Refund Policy of 1 People Webstore in Indonesia

RETURN & REFUND POLICY

We hope that you are pleased with your purchase, however, if you are unhappy with a product, we will happily give you a full refund, swap the size or change colour within 365 days. Below is our terms and conditions applicable for our refund policy::

1. Please return the product in re-salable condition including all the barcode tags intact. If we find that the product has been returned to us not in a resalable condition, we reserve the right to refuse a refund on the item.

2. In the interests of hygiene we do not offer refunds on swimwear if the hygiene seal has been removed or the product’s quality is unsatisfactory.

3. In the interests of hygiene we do not offer refunds on underwear and mask.

4. Spare us three days upon receiving the return product to check the eligibility for refund.

5. In terms of refund method, the refund will be credited to the original payment method you were using when purchasing the item. If you bought an item using a coupon or a gift card, we will issue another gift card for you in lieu with the amount you used to purchase the item. Please inform us about the payment details during our communication through our available contact details.

6. In regards to payment using foreign currency (except EURO), the refund will be credited using the conversion rate applicable on the day of the refund.

7. The shipping cost to return an item will be covered by 1 People. Please find the information about the return procedures here. If you need to make a return please Contact Us.

8. The refund will be processed within a maximum of 14 business days after we receive the returned product, providing that the product meets the refund criteria. We will send a confirmation email to your registered email or member’s account

For further inquiries, you can reach us at [email protected] or call us during office hour at +62361-847-5826 (9am - 5pm GMT+8) or by Whatsapp: +62 81510501900

 

Return Procedure

Step 1
Contact Us


Contact us by email to [email protected] or by filling this form.

Please provide these information if you choose via email:
- Name:
- Order Number:
- Address:
- Phone Number:
- Reason:
- Product Name to Return:
- Type of Return : Refund Money or Exchange Product
- Product Name to Exchange (If Exchange):
- Available Time to Pick Up Your Product :

Please wait for our confirmation email after checking process of your given details.

Step 2
Prepare the Package


Once you receive our confirmation email concerning the necessary information:

1. Download and print the airway bill we sent to you in the email
2. Pack the product and attach the airway bill on the front side of the package.
3. When preparing the package, please make sure that the product you want to return is in re-salable condition and intact with all the old original tags

Step 3
Courrier Pick Up


Once package is well prepared :

1. Wait for our courrier to pick up the package at the selected date and time.
2. Don't forget to collect your receipt from the courrier and keep this information to track your package

Step 4
Package Sent


Once your package arrives at our warehouse:

1. Please allow us three business days to check the products and process you return request.
2. We will sent an email to confirm either your return request is meet with the policy or not.
3. If your return request doesn't meet the policy, the package will be sent back to you

Step 5
Refund/Exchange


Refund: Wait for your money to be transferred (within 14 business days).




Exchange: Once your package is processed, please allow 3 to 7 business days for your exchange to be delivered.

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