Our intention is genuine and you can tell that yourself by exploring our touchbase platforms. Explore this website to have a deeper look into what we do and why. We want to be 100% transparent, which is why we show all information about our products, charity project and ownership structure on this platform. Another way is to subscribe to our newsletter or keep up with our social media activities for day to day communication. When you feel like you know already who we are and what we do, we will suggest you to take further step and visit our Business for Planet programme as well as Impact Business Investment Group website as on the platform you will an indepth explanation concerning our collective effort to make the world a better place, together.
The easiest way is to sign up for our Newsletter and in that way stay tuned. You can also follow us on our Facebook, Instagram, Twitter, Linkedin, YouTube and Pinterest.
You can always use our online customer support service on our website, or please contact us via email on [email protected].
Apologize for the inconvenience, we will look into your order. Can you please provide your name and order number to [email protected]?
Please give a time for the email to arrive in your inbox. If you haven't received it in an hour, please contact us through our chat box or send an email to [email protected], and we will figure it out for you.
Send us a photo of the damaged product to [email protected] and we will ship you another one straightaway, free of charge, of course.
Yes, we would love to help you repair your product. Please contact us on our chat box or send us an email at [email protected].
If we haven’t already shipped your order, we can of course change your delivery address. Please let us know in our chat support or by [email protected].
Yes, if you decide to cancel your order, please let us know by going to our chat support or by emailing us at [email protected], if we have not already sent your item, then we will suspend the process.
Please see our Return & Refund Policy.
Please see Track My Return.
Please see our Payment Methods.
Please see our Care Instructions.